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FAQ

Below are the questions we get the most. If you can’t find what you’re looking for, contact us via phone, chat, or email.

Booking & Purchase Questions

The process to either get a quote or book a Trekker Van is easy! Follow these steps:

  1. Enter your pickup/dropoff location (San Francisco or Los Angeles) and dates here (or from any webpage that has the form to enter your dates).
  2. Click GET QUOTE.
  3. Choose the Add-ons you’d like. The Preliminary Quote on the right-hand side of the screen will update with prices based on your add-on selections.
  4. Click GET QUOTE.
  5. Enter your name and phone number or email address and click BEGIN RESERVATION so we can send your quote. This will not book a van. This step only allows you to proceed to verify additional information, add-ons, insurance, and taxes.
  6. Enter pickup time and dropoff times, where you are traveling to, and other answers about your trip. Click NEXT.
  7. On this page, confirm your Add-ons again to make sure it looks correct. If not, add/remove if necessary. The itemized breakdown will update accordingly. Click NEXT.
  8. Choose the Protection Package (insurance) you want and click NEXT. The itemized breakdown to the right will update accordingly. This is your QUOTE.
  9. If you want to proceed to reserve a Trekker Van, enter your driver information and click SAVE.
  10. Enter your credit card details and other requested information and click SAVE AND CONTINUE. This step will reserve your van.

As you proceed through checkout to get a quote and/or complete a booking, you will see “ Protection Package” as a line item on the quote. This is insurance. On the final page of the checkout process, there are 3 different Protection Packages (insurance options) to choose from.

Basic

  • Property damage protection up to $100,000
  • Insurance protection: State minimum liability
  • Protection: Windshield coverage

Essential

  • Property damage protection up to $150,000
  • Insurance protection: State minimum liability
  • Protection: Windshield coverage
  • Assistance: 24×7 Roadside Assistance

Peace of Mind

  • Property damage protection up to $250,000
  • Insurance protection: Up to $1M liability coverage
  • Protection: Windshield coverage
  • Assistance: 24×7 Roadside Assistance

Trekker Vans recommends renting at least two months in advance for the high season (March through October) and at least three weeks in advance for the low season (November through February). See our Campervan booking availability here. If your requested dates are booked, still give us a call at 1-877-350-VANS (8267) to confirm, as there are sometimes last-minute cancellations.

You can read our Terms and Conditions in detail here.

If you need to cancel for whatever reason, we will give you a full refund minus the Reservation Deposit (20% of the reservation or $250, whichever is greater) as long as you cancel a minimum of 30 days prior to the pickup date. Cancellations within 14 to 30 days prior to pickup date, we will refund 50% of the amount of the rental, minus service fees. Cancellations within 14 days of your pickup date, the reservation is non-refundable. If there is a “no show” on the day of the pickup, we will keep the full amount of the rental.

We require a 20% or $250 (whichever is greater) deposit to secure a Campervan. Trekker Vans will then send you a confirmation email that your booking was confirmed.

Two days before your pickup date, we process a security deposit of $1,000 as an authorization on your credit card. This is not an actual charge that takes the funds, it is only an authorization. The security deposit, minus any additional fees incurred during your rental, will be released on your credit card 7 days after the Campervan has been returned and the reservation is complete.

Trekker Vans recommends renting at least two months in advance for the high season (March through October) and at least three weeks in advance for the low season (November through February). Below are a few sites to help you find the perfect campground.

Recreation.gov

Reserve America

Go Camping America

HipCamp

Click here for detailed specifications on our Campervans. The following are all included free of charge when you rent from us.

  • Refrigerator
  • Sink and Faucet
  • 7 Gallon Fresh Water Tank
  • 7 Gallon Grey Water Tank
  • Privacy Curtains and Front Sun Shades
  • Queen Bed
  • Bedding (Comforter with Duvet, Clean Sheets, and 2 Pillows)
  • Interior Dinette with Under-Seat Storage Compartments
  • Butane Cooking Stove
  • 2 Canisters of Cooking Fuel
  • Cookware (Pots, Pans, Cooking Utensils, Cutting Board, Drip Coffee Maker)
  • Bowls, Plates, Cups, Spoons, Knives, Forks
  • 2 Camping Chairs
  • Camping Table

All Trekker Vans campervans can sit up to 4 people and sleep up to 5 depending on the van configuration you choose.

The minimum number of nights to rent is 2 nights. There is no maximum number of nights to rent. The more nights you rent, the bigger the discount you receive.

No. All our costs and fees are clearly outlined on our website and on our Rental Contract. Trekker Vans will always be upfront and honest with you regarding any costs or fees associated with renting from us.

Driving and Insurance Questions

All Drivers are required to have insurance while renting a Trekker Van. Renters are required to prove coverage or purchase insurance through Trekker Vans. Note that many insurance companies will not cover RV rentals, so be sure to verify you’re protected.

We offer three insurance options (the Protection Package):

Basic

  • Property damage protection up to $100,000
  • Insurance protection: State minimum liability
  • Protection: Windshield coverage

Essential

  • Property damage protection up to $150,000
  • Insurance protection: State minimum liability
  • Protection: Windshield coverage
  • Assistance: 24×7 Roadside Assistance

Peace of Mind

  • Property damage protection up to $250,000
  • Insurance protection: Up to $1M liability coverage
  • Protection: Windshield coverage
  • Assistance: 24×7 Roadside Assistance

In the case that you choose to decline the insurance options we offer, you will need to prove that your personal insurance covers RVs. We will contact you if you decline insurance to provide you with an Insurance Binder Request. This is a document that you send to your insurance provider that includes the type of van you will be renting, the dates you’ll be renting, your contact information, and the minimum insurance requirements for the rental. Insurance companies are familiar with this document, and it is standard operating procedure for them to provide a Binder confirming that you are covered while driving one of our campervans on public roads. If they do not approve the Binder, then you will need to choose one of the two insurance options we offer.

No. Additional drivers drive free.

You and any additional driver(s) need to be at least 25 years old with a valid Drivers License.

Traveling from another country to tour the US and/or Canada? We make it easy, no need to pay additional fees for daily insurance coverage. Our Insurance Protection Packages cover international travelers when they rent for both Liability and Comprehensive & Collision policies. International travelers must have a valid international license / International Driver’s Permit and we may ask for additional documentation (such as a scan of the drivers passport) for verification. Once a driver is verified they are automatically covered for all rental vehicles for the rental period.

We charge $0.32 per mile driven for the duration of your trip unless you purchase one of our add-ons below:

  1. Purchase 100 miles/night for $29/night ($0.32/mile above that)
  2. Purchase Unlimited Miles/night for $75/night (restrictions apply, please contact us regarding extreme mileage rentals)

Both options need to be purchased before your trip begins.

Fuel Upon Return/Drop-off
We ask that customers refuel the Trekker Van to the same fuel level upon picking up the vehicle. If you choose not to refuel the vehicle to the same fuel level, you will be charged a $20 fee plus the local fuel rate at the time of refilling to bring the fuel level up to where it was during pickup.

Pick-up and Drop-off Questions

Yes, on a case-by-case basis! We are excited to have expanded and now allow one-way rentals from our South San Francisco location to our Los Angeles hub or vice versa, on a case-by-case basis. You can also pick up and drop off at the same location in the Bay Area or Southern California. If you are interested in a one-way rental, please send an email to [email protected] to inquire. You can also call us at (415) 830-5660 or chat with us online. We are here to help.

We ask that you return the van in the same condition that you received it. Please spend a little time to clean the van, inside and out, so that we can quickly have it back in tip-top shape for the next renter. We will charge a basic cleaning fee of $200 if the van is returned dirty. If we find that there is excess dirt, dust, animal fur, etc., we will charge a minimum $500 for a detailing fee.

Trekker Vans is open Monday through Saturday between 9:30am and 4:30pm, closed on most national holidays. Please call ahead to confirm.

Vehicles are available for pickup Monday through Saturday between 9:30 am and 2:30 pm local time and must be returned by 11 am on the agreed drop-off date. Additional details on pickup and dropoff times can be found in our Terms and Conditions.

We will work with you if you need to pick up or drop off outside of normal hours. An additional fee may apply.

Included Features & Extra Add-on Questions

Below are the add-ons Trekker Vans offers for an additional fee:

  • Roof Top Tent (RTT) – $30/night (Hard-shelled tent that mounts to the roof rack that adds sleeping room for 2 additional people. Our vans only have room for either the Roof Top Tent OR Storage Box; i.e. one or the other.)
  • Roof Storage Box – $15/night (The Roof Storage Box is the perfect solution for those who pack heavy, bring extra gear for activities, or for groups that want to free up space inside the van. Please note that the Van only has room for either the Roof Top Tent OR Storage Box; i.e. one or the other.)
  • Prepaid 100 Miles Per Day – $29/night (This add-on allows you to drive 100 miles per day at a fixed rate. For example, if you rent for 7 nights, you will get 700 miles to use at $29 per night. Anything above that, you will be charged $0.32 per mile.)
  • Unlimited Miles – $75/night
  • Bike Rack (fits up to 4 bikes) – $20/night
  • GPS – $7/night
  • Child Seat – $30/reservation (Children under 2 years of age shall ride in a rear-facing car seat unless the child weighs 40 or more pounds OR is 40 or more inches tall. The child shall be secured in a manner that complies with the height and weight limits specified by the manufacturer of the car seat. (California Vehicle Code Section 27360.) Children under the age of 8 must be secured in a car seat or booster seat in the back seat.)
  • Booster Seat – $30/reservation (A child is ready for a booster seat when they have outgrown the weight or height limit of their forward-facing harnesses, which is typically between 40 and 65 pounds. Children under the age of 8 must be secured in a car seat or booster seat in the back seat.)
  • 3 Person Tent – $45/reservation
  • Extra Camping Chair – $14/reservation
  • Extra Camping Table – $30/reservation
  • USB Charger – $5/reservation
  • Aux Cable – $5/reservation (The Aux Cable is a standard “Mini Jack” cable for plugging your phone or other media device into the van stereo for music.)
  • Snow Chains – $75/reservation
  • Sanitation Kit – $12/reservation (Our Sanitation Kit includes Wet Wipes, Cleaning Wipes, Tissue, Toilet Paper, Dish Soap, Dish Sponge.)
  • Extra Stove – $20/reservation
  • 4 Pack Stove Fuel – $20/reservation
  • Inverter – $5/night

Trekker Vans does not allow pets inside the Campervans at any time except for service animals.

Yes, we have both booster seats and child seats available to rent if needed. Our two rear seats can safely accommodate child restraint systems. Please take note of current California law below:

  • Children under 2 years of age shall ride in a rear-facing car seat unless the child weighs 40 or more pounds OR is 40 or more inches tall. The child shall be secured in a manner that complies with the height and weight limits specified by the manufacturer of the car seat. (California Vehicle Code Section 27360.)
  • Children under the age of 8 must be secured in a car seat or booster seat in the back seat.
  • Children who are 8 years of age OR have reached 4’9” in height may be secured by a booster seat, but at a minimum must be secured by a safety belt. (California Vehicle Code Section 27363.)
  • Passengers who are 16 years of age and over are subject to California’s Mandatory Seat Belt law.

Travel Questions and Tips

Trekker Vans stars places on this Google Map identifying all our recommended locations to visit during your stay. We will kindly share with you our own experiences and customer recommendations. Wherever you plan to stay, please remember to be kind to our earth and minimize the footprint you leave so others can enjoy the experience too!

You can travel to every State in the U.S. and also into Canada at no extra cost. You cannot travel into Mexico.

We appreciate and respect the art and innovation that accompanies The Burning Man Festival and the greater “Burner” culture. We are allowing a small number of our camper vans to rent for Burning Man on a case-by-case basis.

Our vans are like family to us. We take great care in the maintenance and repair of them so they are clean, comfortable, and reliable for all our customers' camping trips. If you want to rent a camper van for Burning Man, please be aware of the following conditions.

  • There is a flat $1500 non-refundable fee that we will add to your reservation if you plan to go to the Burning Man Festival.
  • Please do not sneak our vans out to The Burning Man Festival. Failure to tell us in writing that you are attending the festival will result in a minimum $1500 fee for appropriate cleaning and maintenance to bring our campervan back up to Trekker Vans' standard of excellence.
  • We do not allow rooftop tents at the festival due to their vulnerability to alkali dust and wind storms.
  • We strictly adhere to the terms of service of our insurance provider, Outdoorsy. The playa dust at Burning Man can cause significant damage to our campervans, and there is an increased risk of physical damage on the festival grounds. Therefore, Burning Man is considered an unauthorized festival according to Outdoorsy's terms of service. Consequently, Outdoorsy insurance does not cover our vans on the festival grounds, nor does it cover any festival-related damage, including damage caused by playa dust to the interior, exterior, mechanical or electrical components, or vandalism.
  • If you are planning on attending Burning Man, Outdoorsy offers liability-only coverage for the Trekker Van to ensure it is road legal to and from the festival. However, if the campervan is involved in a covered loss and you are at fault, it will not be covered, and only damage to other people's property will be covered. Therefore, any costs incurred will have to be paid out of pocket. Additionally, Outdoorsy's liability-only coverage is provided at the state minimum level of coverage.

We’ve spent months in the desert in the USA and abroad. We love the natural beauty that goes along with it, but we also know all too well what it does to a van. Please consider these factors carefully before booking with us. If you have any further questions, please don't hesitate to reach out at [email protected] or +1 (415) 830-5660.

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