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FAQ2017-04-04T08:34:44+00:00

FREQUENTLY ASKED QUESTIONS

At Trekker Vans our motto is “Discover Easy Travel,” and we mean it. We will make it as easy as possible for you through the booking process,  the operation of our Campervans, and our Terms and Conditions. We guarantee honesty and integrity in all our interactions with you.

Below are the most frequent questions we are asked.

How do I get an itemized quote or book a Trekker Van?2019-05-18T23:25:54+00:00

The process to either get a quote or book a Trekker Van is easy! Follow these steps:

  1. Enter your dates here (or from any webpage that has the form to enter your dates) and click GET QUOTE.
  2. Choose the Add-ons you’d like, enter your contact information so we can send your quote, and click BOOK NOW. This will not book a van just yet.
  3. Choose a pickup time and dropoff time and click NEXT. You will see the current itemized breakdown to the right.
  4. Here you have a 2nd chance to adjust your Add-ons. Verify your itemized quote and click NEXT. The itemized breakdown to the right will update accordingly.
  5. Choose the Protection Package (insurance) you want and click NEXT. The itemized breakdown to the right will update accordingly. This is your QUOTE.
  6. If you want to proceed to reserve a Trekker Van, enter your credit card details and other requested information and click SAVE AND CONTINUE.
During checkout or getting a quote, I see “Protection Package” is added. What is that?2019-05-18T23:42:53+00:00

As you proceed through Checkout to get a quote and/or complete a booking, you will see “Protection Package” as a line item on the quote. This is insurance. On the final page of the Checkout process, there are 3 different Protection Packages (insurance options) to choose from.

Basic

  • Property damage protection up to $100,000
  • Insurance protection: State minimum liability
  • Protection: Windshield coverage

Essential

  • Property damage protection up to $150,000
  • Insurance protection: State minimum liability
  • Protection: Windshield coverage
  • Assistance: 24×7 Roadside Assistance

Peace of Mind

  • Property damage protection up to $250,000
  • Insurance protection: Up to $1M liability coverage
  • Protection: Windshield coverage
  • Assistance: 24×7 Roadside Assistance
What add-ons do you offer for a fee?2018-12-05T01:50:16+00:00

Below are the add-ons Trekker Vans offers for an additional fee:

    • Roof Top Tent (RTT) – $30/night
      The Roof Top Tent is a hard shelled tent that mounts to the roof rack on our Trekker Vans. It adds sleeping room for an additional 2 people. (Please note that our vans only have room for either the Roof Top Tent OR Storage Box; i.e. one or the other.)
    • Roof Storage Box – $15/night
      The Roof Storage Box is the perfect solution for those who pack heavy, bring extra gear for activities, or for groups that want to free up space inside the van. (Please note that the Van only has room for either the Roof Top Tent OR Storage Box; i.e. one or the other.)
    • Prepaid 100 Miles Per Day – $18/night
      This add-on allows you to drive 100 miles per day at a fixed rate. For example, if you rent for 7 nights, you will get 700 miles to use at $18 per night. Anything above that, you will be charged $0.25 per mile.
    • Unlimited Miles – $35/night
    • Bike Rack – $15/night
    • GPS – $6/night
    • Child Seat – $30/reservation
      Children under 2 years of age shall ride in a rear-facing car seat unless the child weighs 40 or more pounds OR is 40 or more inches tall. The child shall be secured in a manner that complies with the height and weight limits specified by the manufacturer of the car seat. (California Vehicle Code Section 27360.) Children under the age of 8 must be secured in a car seat or booster seat in the back seat.
    • Booster Seat – $20/reservation
      A child is ready for a booster seat when they have outgrown the weight or height limit of their forward-facing harnesses, which is typically between 40 and 65 pounds. Children under the age of 8 must be secured in a car seat or booster seat in the back seat.
    • 3 Person Tent – $50/reservation
    • Extra Camping Chair – $10/reservation
    • Extra Camping Table – $25/reservation
    • USB Charger – $5/reservation
    • Aux Cable – $5/reservation
      The Aux Cable is a standard “Mini Jack” cable for plugging your phone or other media device into the van stereo for music.
    • Snow Chains – $75/reservation
    • Sanitation Kit – $12/reservation
    • Our Sanitation Kit includes Wet Wipes, Cleaning Wipes, Tissue, Toilet Paper, Dish Soap, Dish Sponge.
    • Extra Stove – $20/reservation
      Your rental includes one stove. This is for the chefs out there!
    • 4 Pack Stove Fuel – $15/reservation
      We provide 2 cylinders of butane cooking fuel free of charge. This add-on gives you a total of 6 cylinders.
    • Inverter – $5/night
Can I pick up or drop off the van to another location?2018-05-29T01:08:41+00:00

At this time, you can only pick up and drop off the Trekker Van at our South San Francisco location. However we do hope to open up a second location in the near future! Stay tuned.

How soon should I book my Campervan rental from Trekker Vans?2017-12-11T22:03:19+00:00

Trekker Vans recommends renting at least two months in advance for the high season (March through October) and at least three weeks in advance for the low season (November through February). See our Campervan booking availability here. If your requested dates are booked, still give us a call at 1-877-350-VANS (8267) to confirm, as there are sometimes last-minute cancellations.

What is your Cancellation Policy?2017-12-11T21:59:56+00:00

You can read our Terms and Conditions in detail here.

If you need to cancel for whatever reason, we will give you a full refund minus the Reservation Deposit (20% of the reservation or $250, whichever is greater) as long as you cancel a minimum of 30 days prior to the pickup date. Cancellations within 14 to 30 days prior to pickup date, we will refund 50% of the amount of the rental, minus service fees. Cancellations within 14 days of your pickup date, the reservation is non-refundable. If there is a “no show” on the day of the pickup, we will keep the full amount of the rental.

How much is the Campervan Reservation Deposit to secure a Trekker Vans rental?2017-12-11T21:53:00+00:00

We require a 20% or $250 (whichever is greater) deposit to secure a Campervan. Trekker Vans will then send you a confirmation email that your booking was confirmed.

What is the Security Deposit fee and is it required?2017-07-01T05:18:25+00:00

Two days before your pickup date, you’ll be automatically charged a Security Deposit of $1,000. The security deposit, minus any additional fees incurred during your rental, will be returned to you by credit card 7 days after the Campervan has been returned, and the reservation is complete.

What do I need to do before I return the van? (cleaning fee)2017-06-13T02:02:30+00:00

We ask that you return the van in the same condition that you received it. Please spend a little time to clean the van, inside and out, so that we can quickly have it back in tip-top shape for the next renter. We will charge a basic cleaning fee of $150 if the van is returned dirty. If we find that there is excess dirt, dust, animal fur, etc., we will charge a minimum $500 for a detailing fee.

What does the Rental Agreement look like?2017-06-05T19:37:37+00:00

Trekker Vans Rental Agreement is like any typical rental car company’s rental agreement. You can view the complete agreement here.

What is the best way to reserve campsites?2017-05-29T17:34:54+00:00

Trekker Vans recommends renting at least two months in advance for the high season (March through October) and at least three weeks in advance for the low season (November through February). Below are a few sites to help you find the perfect campground.

Recreation.gov

Reserve America

Go Camping America

HipCamp

What places do you recommend to see or where to sleep?2017-05-29T17:27:17+00:00

Trekker Vans stars places on this Google Map identifying all our recommended locations to visit during your stay. We will kindly share with you our own experiences and customer recommendations. Wherever you plan to stay, please remember to be kind to our earth and minimize the footprint you leave so others can enjoy the experience too!

Are pets allowed in the Campervans?2017-05-04T07:25:00+00:00

Trekker Vans does not allow pets inside the Campervans at any time except for service animals.

What is included free of charge in every Trekker Van?2017-05-04T07:19:49+00:00

Click here for detailed specifications on our Campervans. The following are all included free of charge when you rent from us.

  • Refrigerator
  • Sink and Faucet
  • 7 Gallon Fresh Water Tank
  • 7 Gallon Grey Water Tank
  • Privacy Curtains and Front Sun Shades
  • Queen Bed
  • Bedding (Comforter with Duvet, Clean Sheets, and 2 Pillows)
  • Interior Dinette with Under-Seat Storage Compartments
  • Butane Cooking Stove
  • 2 Canisters of Cooking Fuel
  • Cookware (Pots, Pans, Cooking Utensils, Cutting Board, Drip Coffee Maker)
  • Bowls, Plates, Cups, Spoons, Knives, Forks
  • 2 Camping Chairs
  • Camping Table
Am I covered by insurance when driving your Campervans?2019-04-27T18:46:52+00:00

All Drivers are required to have insurance while renting a Trekker Van. Renters are required to prove coverage or purchase insurance through Trekker Vans. Note that many insurance companies will not cover RV rentals, so be sure to verify you’re protected.

We offer three insurance options (the Protection Package):

Basic

  • Property damage protection up to $100,000
  • Insurance protection: State minimum liability
  • Protection: Windshield coverage

Essential

  • Property damage protection up to $150,000
  • Insurance protection: State minimum liability
  • Protection: Windshield coverage
  • Assistance: 24×7 Roadside Assistance

Peace of Mind

  • Property damage protection up to $250,000
  • Insurance protection: Up to $1M liability coverage
  • Protection: Windshield coverage
  • Assistance: 24×7 Roadside Assistance

In the case that you choose to decline the insurance options we offer, you will need to prove that your personal insurance covers RVs. We will contact you if you decline insurance to provide you with an Insurance Binder Request. This is a document that you send to your insurance provider that includes the type of van you will be renting, the dates you’ll be renting, your contact information, and the minimum insurance requirements for the rental. Insurance companies are familiar with this document, and it is standard operating procedure for them to provide a Binder confirming that you are covered while driving one of our campervans on public roads. If they do not approve the Binder, then you will need to choose one of the two insurance options we offer.

Do you charge extra for additional drivers?2017-05-04T07:16:45+00:00

No. Additional drivers drive free.

I will be traveling with young children. Do you have child and booster seats available?2017-05-04T07:16:13+00:00

Yes, we have both booster seats and child seats available to rent if needed. Our two rear seats can safely accommodate child restraint systems. Please take note of current California law below:

  • Children under 2 years of age shall ride in a rear-facing car seat unless the child weighs 40 or more pounds OR is 40 or more inches tall. The child shall be secured in a manner that complies with the height and weight limits specified by the manufacturer of the car seat. (California Vehicle Code Section 27360.)
  • Children under the age of 8 must be secured in a car seat or booster seat in the back seat.
  • Children who are 8 years of age OR have reached 4’9” in height may be secured by a booster seat, but at a minimum must be secured by a safety belt. (California Vehicle Code Section 27363.)
  • Passengers who are 16 years of age and over are subject to California’s Mandatory Seat Belt law.
How many people can comfortably sit and sleep in the Campervan?2017-05-04T07:15:43+00:00

All Trekker Vans campervans can sit up to 4 people and sleep up to 5 depending on the van configuration you choose.

What is the minimum age to rent and drive a Trekker Van?2017-05-04T07:13:44+00:00

You and any additional driver(s) need to be at least 25 years old with a valid Drivers License.

Is there a minimum and maximum number of days to rent a Trekker Van?2017-05-04T07:11:18+00:00

The minimum number of days to rent is 3 days. There is no maximum number of days to rent. The more days you rent, the bigger the discount you receive.

What are your office hours and pickup / dropoff times?2017-05-04T07:08:47+00:00

Trekker Vans is open Monday through Saturday between 9:30am and 4:30pm, closed on most national holidays. Please call ahead to confirm.

Vehicles are available for pickup Monday through Saturday between 9:30 am and 4:30 pm local time and must be returned by 11 am on the agreed drop-off date. Additional details on pickup and dropoff times can be found in our Terms and Conditions.

We will work with you if you need to pick up or drop off outside of normal hours.

Do I need an International Drivers License to rent a Trekker Van?2017-05-04T07:07:52+00:00

Traveling from another country to tour the US and/or Canada? We make it easy, no need to pay additional fees for daily insurance coverage. Our Insurance Protection Packages cover international travelers when they rent for both Liability and Comprehensive & Collision policies. International travelers must have a valid international license / International Driver’s Permit and we may ask for additional documentation (such as a scan of the drivers passport) for verification. Once a driver is verified they are automatically covered for all rental vehicles for the rental period.

Are there any hidden fees that I should be made aware of?2017-05-04T06:58:32+00:00

No. All our costs and fees are clearly outlined on our website and on our Rental Contract. Trekker Vans will always be upfront and honest with you regarding any costs or fees associated with renting from us.

How do you charge for miles driven?2017-05-04T06:56:17+00:00

We charge $0.25 per mile driven for the duration of your trip unless you purchase one of our add-ons below:

    1. Purchase 100 miles/day for $18/day ($0.25/mile above that)
    2. Purchase Unlimited Miles/day for $35/day

Both options need to be purchased before your trip begins.

Where can I travel to when renting from Trekker Vans?2017-05-04T06:53:50+00:00

You can travel to every State in the U.S. and also into Canada at no extra cost. You cannot travel into Mexico.