FAQ2018-04-23T20:03:50+00:00

FREQUENTLY ASKED QUESTIONS

At Trekker Vans our motto is “Discover Easy Travel,” and we mean it. We will make it as easy as possible for you through the booking process,  the operation of our Campervans, and our Terms and Conditions. We guarantee honesty and integrity in all our interactions with you.

Below are the most frequent questions we are asked.

What add-ons do you offer for a fee?2018-12-05T01:50:16+00:00

Below are the add-ons Trekker Vans offers for an additional fee:

  • Roof Top Tent (RTT) – $30/night
    The Roof Top Tent is a hard shelled tent that mounts to the roof rack on our Trekker Vans. It adds sleeping room for an additional 2 people. (Please note that our vans only have room for either the Roof Top Tent OR Storage Box; i.e. one or the other.)
  • Roof Storage Box – $15/night
    The Roof Storage Box is the perfect solution for those who pack heavy, bring extra gear for activities, or for groups that want to free up space inside the van. (Please note that the Van only has room for either the Roof Top Tent OR Storage Box; i.e. one or the other.)
  • Extra 100 Miles Per Day – $15/night
    We provide 100 miles per day for free. This add-on gives you a total of 200 miles per day instead.
  • Unlimited Miles – $25/night
  • Bike Rack – $10/night
  • GPS – $6/night
  • Child Seat – $40/reservation
  • 3 Person Tent – $50/reservation
  • Extra Camping Chair – $10/reservation
  • Extra Camping Table – $25/reservation
  • USB Charger – $5/reservation
  • Aux Cable – $5/reservation
    The Aux Cable is a standard “Mini Jack” cable for plugging your phone or other media device into the van stereo for music.
  • Snow Chains – $75/reservation
  • Sanitation Kit – $12/reservation
    Our Sanitation Kit includes Wet Wipes, Cleaning Wipes, Tissue, Toilet Paper, Dish Soap, Dish Sponge.
  • Extra Stove – $20/reservation
    Your rental includes one stove. This is for the chefs out there!
  • 4 Pack Stove Fuel – $15/reservation
    We provide 2 cylinders of butane cooking fuel free of charge. This add-on gives you a total of 6 cylinders.
  • Inverter – $5/night
Can I pick up or drop off the van to another location?2018-05-29T01:08:41+00:00

At this time, you can only pick up and drop off the Trekker Van at our South San Francisco location. However we do hope to open up a second location in the near future! Stay tuned.

How soon should I book my Campervan rental from Trekker Vans?2017-12-11T22:03:19+00:00

Trekker Vans recommends renting at least two months in advance for the high season (March through October) and at least three weeks in advance for the low season (November through February). See our Campervan booking availability here. If your requested dates are booked, still give us a call at 1-877-350-VANS (8267) to confirm, as there are sometimes last-minute cancellations.

What is your Cancellation Policy?2019-01-22T23:01:06+00:00

You can read our Terms and Conditions in detail here.

If you need to cancel for whatever reason, we will give you a full refund minus the Reservation Deposit (20% of the reservation or $250, whichever is greater) as long as you cancel a minimum of 30 days prior to the pickup date. Cancellations within 14 to 30 days prior to pickup date, we will refund 50% of the amount of the rental, minus service fees. Cancellations within 14 days of your pickup date, the reservation is non-refundable. If there is a “no show” on the day of the pickup, we will keep the full amount of the rental.

How much is the Campervan Reservation Deposit to secure a Trekker Vans rental?2018-01-26T02:28:08+00:00

We require a 20% or $250 (whichever is greater) deposit to secure a Campervan. Trekker Vans will then send you a confirmation email that your booking was confirmed.

What is the Security Deposit fee and is it required?2018-05-28T23:01:01+00:00

Two days before your pickup date, you’ll be automatically charged a Security Deposit of $1,000. The security deposit, minus any additional fees incurred during your rental, will be returned to you by credit card 7 days after the Campervan has been returned, and the reservation is complete.

What do I need to do before I return the van? (cleaning fee)2018-05-28T23:05:20+00:00

We ask that you return the van in the same condition that you received it. Please spend a little time to clean the van, inside and out, so that we can quickly have it back in tip-top shape for the next renter. We will charge a basic cleaning fee of $150 if the van is returned dirty. If we find that there is excess dirt, dust, animal fur, etc., we will charge a minimum $500 for a detailing fee.

What does the Rental Agreement look like?2017-06-09T02:26:03+00:00

Trekker Vans Rental Agreement is like any typical rental car company’s rental agreement. You can view the complete agreement here.

What is the best way to reserve campsites?2017-06-03T22:10:56+00:00

Trekker Vans recommends renting at least two months in advance for the high season (March through October) and at least three weeks in advance for the low season (November through February). Below are a few sites to help you find the perfect campground.

Recreation.gov

Reserve America

Go Camping America

HipCamp

What places do you recommend to see or where to sleep?2017-06-04T21:09:31+00:00

Trekker Vans stars places on this Google Map identifying all our recommended locations to visit during your stay. We will kindly share with you our own experiences and customer recommendations. Wherever you plan to stay, please remember to be kind to our earth and minimize the footprint you leave so others can enjoy the experience too!

Are pets allowed in the Campervans?2017-06-06T03:08:09+00:00

Trekker Vans does not allow pets inside the Campervans at any time except for service animals.

What is included free of charge in every Trekker Van?2018-12-04T23:46:49+00:00

Click here for detailed specifications on our Campervans. The following are all included free of charge when you rent from us.

  • 100 Miles Per Day
  • Refrigerator
  • Sink and Faucet
  • 7 Gallon Fresh Water Tank
  • 7 Gallon Grey Water Tank
  • Privacy Curtains and Front Sun Shades
  • Queen Bed
  • Bedding (Comforter with Duvet, Clean Sheets, and 2 Pillows)
  • Interior Dinette with Under-Seat Storage Compartments
  • Butane Cooking Stove
  • 2 Canisters of Cooking Fuel
  • Cookware (Pots, Pans, Cooking Utensils, Cutting Board, Drip Coffee Maker)
  • Bowls, Plates, Cups, Spoons, Knives, Forks
  • 2 Camping Chairs
  • Camping Table
Am I covered by insurance when driving your Campervans?2018-05-28T23:16:10+00:00

All Drivers are required to have insurance while renting a Trekker Van. Renters are required to prove coverage or purchase insurance through Trekker Vans. Note that many insurance companies will not cover RV rentals, so be sure to verify you’re protected.

We offer great coverage if you cannot verify or are unsure of your own insurance:

1) Insurance for Renters

The application process is quick and easy. Before you rent your first RV we ask for your payment information and your Driver License information so that we can verify that you meet our eligibility requirements. In most cases, the driver eligibility check takes seconds as long as we can verify all of your information and you have a clean driving record.

In some cases, we may need additional information for verification purposes. You will be prompted at the time of processing for these additional documents, which can extend the time it takes for verification from 1 hour to 48 hours, depending on the record. If you do not pass your DMV verification process you will need to directly contact the DMV to obtain your official record. We cannot provide the exact reason for failure, however if you feel that it is in error you may reach out to our support team with a copy of your clean DMV record and we can reprocess the background check for you.

If you or another driver in your party fail to pass this requirement, insurance cannot be extended for the rental. In addition, please note that the primary driver must also be the signatory for the Rental Contract. Each additional driver that is approved will be covered as an additionally insured driver for the rental period.

When you pass your DMV verification you will not need to purchase a rental binder and there are no brokers or agents to call. It’s an easy and secure process and importantly, your information is never shared with anyone. Upon passing DMV verification, your insurance will be activated and you will be covered from the moment you pick up the keys to the RV. You are covered under a $1 Million liability policy and $250,000 in comprehensive and collision protection. The coverage protects you against claims from third parties for damage caused to the vehicle. You’re protected for physical damage that you may cause to the RV, up to the actual cash value of the rental vehicle in case of a collision or an accident. We won’t seek claims from your primary insurance company in the case of a valid claim during the rental period.

2) International Renters

Traveling from another country to tour the US and/or Canada?  We make it easy, no need to pay additional fees for daily insurance coverage. Our Insurance Protection Plan covers international travelers when they rent for both Liability and Comprehensive & Collision policies. International travelers must have a valid international license / International Driver’s Permit and we may ask for additional documentation (such as a scan of the drivers passport) for verification. Once a driver is verified they are automatically covered for all rental vehicles for the rental period.

Do you charge extra for additional drivers?2017-05-29T16:43:47+00:00

No. Additional drivers drive free.

I will be traveling with young children. Do you have child seats available?2018-05-28T23:17:18+00:00

Yes. Children under age 4 must be properly secured in a child restraint system in the rear seat. They must then ride in a booster seat until they turn 8, weigh more than 80 lbs., or are taller than 4 feet 9 inches. Our two rear seats can safely accommodate child restraint systems. We have child seats available for rent for your needs at $40 per reservation.

How many people can comfortably sit and sleep in the Campervan?2017-06-06T03:06:54+00:00

All Trekker Vans Campervans can sit up to 4 people and sleep up to 5 depending on the van configuration you choose.

What is the minimum age to rent and drive a Trekker Van?2018-01-30T02:57:08+00:00

You and any additional driver(s) need to be at least 25 years old with a valid Drivers License.

Is there a minimum and maximum number of days to rent a Trekker Van?2018-05-28T20:06:09+00:00

The minimum number of days to rent is 3 days. There is no maximum number of days to rent. The more days you rent, the bigger the discount you receive.

What are your office hours and pickup / dropoff times?2017-06-13T03:54:36+00:00

Trekker Vans is open Monday through Saturday between 9:30am and 4:30pm, closed on most national holidays. Please call ahead to confirm.

Vehicles are available for pickup Monday through Saturday between 9:30 am and 4:30 pm local time and must be returned by 11 am on the agreed drop-off date. Additional details on pickup and dropoff times can be found in our Terms and Conditions.

We will work with you if you need to pick up or drop off outside of normal hours.

Do I need an International Drivers License to rent a Trekker Van?2017-06-03T22:02:16+00:00

If you are traveling from outside the U.S. it is recommended to have an International Drivers License. At a minimum, you will need a valid Drivers License from your home country.

Are there any hidden fees that I should be made aware of?2017-05-29T17:12:02+00:00

No. All our costs and fees are clearly outlined on our website and on our Rental Contract. Trekker Vans will always be upfront and honest with you regarding any costs or fees associated with renting from us.

How many miles can I drive per day and can I purchase more?2017-06-03T22:00:57+00:00

You are guaranteed 100 miles per day for free when renting from us. If you exceed that, the cost per additional mile is $0.25. If you foresee driving more than 100 miles per day on average over the course of your rental, you also have a choice to purchase one of the two options below:

    1. Purchase an additional 100 miles/day for $15/day.
    2. Purchase Unlimited miles/day before the start of your trip for only $25/day.
Where can I travel to when renting from Trekker Vans?2017-06-03T22:05:18+00:00

You can travel to every State in the U.S. and also into Canada at no extra cost. You cannot travel into Mexico.